Purchase to PayPal labeled Matt Shipman was refunded to my account without my knowledge...

GetHuman-lionofgo's customer service issue with Green Dot from March 2019

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The issue in GetHuman-lionofgo's own words
Purchase to PayPal labeled Matt Shipman was refunded to my account without my knowledge or permission. Mr. Shipman mislabeled ad and refunded money to correct. Now PayPal refuses to cancel return into Green Dot claiming Green Dot Corporation is responsible for not displaying credit to balance and holding it up to ** days. I believe your policy is ** days. Did you receive a refunded payment on **********? How do I get PayPal to release the refund to Green Dot bank.
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Green Dot

Customer service issue
Reported by GetHuman-lionofgo
Mar 1st, 2019 - 3 mons ago
I have an issue with Green Dot too
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Seen by 1 customer so far
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GetHuman-lionofgo started working on this issue
Mar 1st 6:50am
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Mar 1st 6:51am