I have one of your Turbo Tax Cards for my IRS Return.. I'm unable to get into my accoun...

GetHuman2317651's customer service issue with Green Dot from February 2019

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The issue in GetHuman2317651's own words
I have one of your Turbo Tax Cards for my IRS Return.. I'm unable to get into my account being the pass word I used was not in. I've been TRYING to get hold of someone that could help me fix this Problem. I have called Both your Lines and NEVER get a Person to help. When calling Yesterday I got someone and they said they would help me but I had to do this Next set for them to help me. When doing so. The Woman kept saying she would help me but still had to do this with her so You all could give me something free. Told her I don't want to do this Would you Please help me with the Pin* I was told If I don't do this next step that I would NOT get my Pin to access My Funds and Hung UP.. WTF All I was needed was a Pin to use my Tax Refund.. What's Going on. I have been Calling Your Numbers and they all say to call back later. The Funds I need was going to pay my Rent and get Food. At This Time I have no access to these Funds.. I will be Homeless if YOU All Don't get hold of me to help.. This is So Wrong and if I don't get a answer soon will be taking all my Tax Turbo & Green Dot Bank info to our Local News to make things happen. That is a True Fact.. Please let me know ASAP. Thought I was a Customer.. My name is Dan L Beverley ***-***-**** I pray you get Hold of me.
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Green Dot

Customer service issue
Reported by GetHuman2317651
Feb 28th, 2019 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 49523 others
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GetHuman2317651 started working on this issue
Feb 28th 6:40pm