Green Dot Customer Service Issues

I have tried calling multiple times and spent hours on hold, which is very frustrating. Whenever I attempt to access my account online, it tells me my information does not match their records, even though I am confident I entered everything correctly. My card is set to expire soon, and I need to replace it to receive my tax return. I am hesitant to request a new card due to the impending expiration and the difficulty in reaching Green Dot customer support. The one time I did get through, I was transferred back to the main menu after waiting for over an hour. The representative mentioned a new card was sent and activated, but I have not received it. At this point, I feel incredibly frustrated with the level of service provided by Green Dot.

I have a Walmart MoneyCard. I applied for another one and activated it over the phone. The address on file had a mistake, which caused a delay in receiving my personalized card since before Christmas. Despite multiple calls to customer service, the issue remains unresolved. They requested verification documents like my driver's license or light bill. After sending my light bill, they now also want my driver's license. I explained the urgency as I am traveling soon, but they cannot expedite the process once my address is verified. I asked for a fee waiver due to the prolonged wait caused by their error. I've dealt with several supervisors and employees, but my card has not been delivered promptly, and the situation is frustrating.

I am experiencing issues with your services. There have been holds placed on my account, and despite my attempts to resolve this over the phone, I have not received adequate assistance. I have involved the police per their suggestion to help me retrieve my funds and unblock my account. If a resolution is not reached, I will proceed to file a formal report documenting all communication with GreenDot. I am frustrated with the situation and hope for a prompt and satisfactory resolution.

I have been experiencing trouble using my card since February 22, [redacted], as it keeps showing an invalid pin error. Despite following all the steps you provided to resolve this issue, it remains unresolved. Every time I call, I receive conflicting information. The customer service representatives answering the phone calls must have better training. As an American-based company, I expect English-speaking American representatives. I have involved my attorney in this matter, and you will be contacted by the end of the week. It is unacceptable to mishandle clients' funds in this manner. I am deeply disappointed and will not be utilizing your services in the future. I plan to share my negative experience publicly to warn others about your company and its affiliates. I eagerly await the resolution once my lawyer intervenes.

Hello, I'm Francis. I have been a customer of Green for almost a year now. Recently, I encountered an issue with my MoneyPak uploader. The customer service representative informed me that my MoneyPak has been permanently locked and restricted - she mentioned it couldn't be deleted. I suspect it got locked when my one-year-old child played with my phone, unintentionally causing this situation. I urgently need assistance either in deleting the locked MoneyPak or creating a new one. I received donations on this MoneyPak that I need to upload for my family, especially for my husband's funeral arrangements. Your prompt help in resolving this matter would be greatly appreciated. - Francis M. DOB: 09/01/1[redacted] Judith St, Apt 2, San Jose, California [redacted] Phone: [redacted] Last 4 of SSN: [redacted]

I have been waiting for over a month for a personalized card. Due to an error by one of the customer service representatives who input the wrong address on my account, I have not received the card. When I purchased the Green Dot card from the store and registered it online, I input the correct address. Somewhere during my conversation with the representative regarding my personalized card, they changed the address. They requested my ID and a bill to be emailed to them to rectify their mistake. As I recently moved, I do not have a bill under my name for the new address. I offered my ID and social security card as proof. My address is [redacted] Nw 30Th Ave Fort Lauderdale Fl [redacted], but they entered [redacted] 13Th Ave Fort Lauderdale Fl [redacted] where FedEx has been attempting to deliver my card. Can someone please check the system from when I first bought and registered the temporary Green Dot card online to verify my correct address so I can settle my bills? Thank you. My name is Ronell Love.

I am experiencing issues with receiving my tax refund on my TurboTax Green Dot card. My ID was stolen, and I cannot access the funds on the card. This is causing significant frustration as I have over $7,[redacted] on the card that I am unable to use. It is impacting my ability to provide for my child's birthday and upcoming party. I have been trying to reach out to customer service multiple times using other prepaid Visa cards through Green Dot Bank but have not received any assistance. I would like to cancel my account and receive a check instead.

I used TurboTax to file my taxes and chose to have my refund deposited onto a prepaid Turbo card. It was supposed to arrive in 10 business days, starting January 4th. The IRS approved my refund on the 14th, but I still haven't received the card. It's frustrating that I can't report it as missing because they require the card numbers, which I don't have since it was never sent to me. After spending a lot of time calling different numbers, I finally spoke to someone on Monday who said they'll send a replacement card, but it will take another 10 days. I asked if the replacement card would have the same account and routing number as my tax documents, and he confirmed it would. My refund was scheduled to be deposited today, and I got the email notification, but I have nowhere to receive it since I don't have the card. It's concerning that the money may be deposited onto an inactive card. I'm dealing with about $[redacted] of my money in limbo. If I don't get a resolution soon, I'll need to involve my attorney. I just want clear answers to my questions, but no one seems to be able to provide them. I hope this situation can be resolved promptly without legal action.

I recently received my tax refund, but unfortunately, your company has placed a block on my card due to suspected suspicious activity. This is causing significant distress as the funds are crucial for my financial obligations. The process to upload my identification is troublesome as the images appear distorted once uploaded to your site, making it challenging to verify my details. I am frustrated with the lack of clarity in communication and the inconvenience caused by this block on my money. I am attaching a clear image of my identification to resolve this matter promptly. Despite attempts to contact your support via email, I continue to face difficulties, receiving error messages that prevent me from responding. I urge someone from your team to reach out to me urgently at my email [redacted] or call me directly at [redacted]. Your immediate assistance in releasing the block on my funds is greatly appreciated.

My mother bought a MoneyPak reload card for me so I could access some extra cash from her. We've done this many times without any issues. However, when I tried to use it this time, it said it couldn't accept my request due to unrecognized personal information. I received a new card by mail, but during the verification process, it said the reload card was no longer valid due to suspected suspicious activity. It advised me to request a refund. I'm unsure why this happened, but I urgently need the money. It's frustrating that there isn't a way to speak to a live person for help. I want to ensure that either I or my mother get a refund promptly or have the funds transferred to my account quickly. I'm dissatisfied with this service and may need to switch to another method. Please contact me at [redacted] at your earliest convenience.

I encountered an issue with a GreenDot card where I loaded $[redacted] a few days ago, intending to make purchases on Amazon. While the card worked for two items, the third purchase is causing problems. Amazon claims my payment information needs updating, but when I try to do so, it seems there's a mismatch. I've tried contacting customer service without success. The frustration of not being able to access my funds or reach a human representative is overwhelming. I have the receipt and am eager to resolve this situation as quickly as possible.

I was supposed to receive my card by February 12, [redacted], but it was never mailed out. Despite my numerous attempts to contact someone, I keep getting the runaround. I ordered another card on February 24, [redacted], expecting it on February 27, [redacted], via FedEx. However, it was mistakenly delivered to the wrong address and returned to Green Dot on February 27, [redacted]. I am extremely frustrated with the handling of customer service and phone service. I will not recommend your service to anyone due to this mistake. I request immediate resolution and overnight shipping of the card to the FedEx holding center in Grandville, Michigan. Please contact me promptly. Thank you.

I recently misplaced my Green Dot card. When I call the automated voice system, it only asks for my address numerically and skips the street name, going directly to the zip code prompt. After entering my zip code, I'm instructed to wait for a representative due to high call volumes. This message has repeated 28 times, now 29. I've been waiting for extended periods, enduring 90 minutes and 45-minute hold times. While I realize it's tax season, and the call volumes are higher, I simply need a new card sent to me and assurance that my old card - which seems to have been used without authorization - is canceled.

In [redacted], my grandmother gifted me a Green Dot card with the number [redacted][redacted]. Today, I attempted to use it and discovered only $10 on it. Initially loaded with $50, I was shocked to learn about the monthly maintenance fees eating away at the balance. It is disappointing to witness how this company operates, especially with my grandmother's wasted $50. Contacting customer service was futile as the automated system was unhelpful. This experience has left me appalled and I vow to never use this company or its prepaid cards again. I am adamant about receiving my $50 back. Dealing with this has been frustrating due to the poor customer service.

Hello, I am Deepak Madhavakurup. I purchased a First Choice Bank Primor Secured Credit Card (now Green Dot Bank) and deposited $[redacted] onto it. I utilized the card to build my credit score. In either late [redacted] or early [redacted], I requested to close the account with $[redacted] remaining. Despite being assured of receiving a check within 8 weeks, repeated follow-ups yielded no results. I moved out of the country in late [redacted] after being told I would receive the check in 2 weeks, but it never arrived. Upon returning after 6 months, I discovered the check was never delivered. I am currently reachable at [redacted] or [redacted] Unfortunately, I am unable to speak to someone using the IVR when calling. I kindly request a prompt resolution to this matter. My card details are as follows: Card number - 4[redacted] 2[redacted], Expiry - 12/17, Billing Address - [redacted] SE Bush Street Unit B, Portland, Oregon [redacted]. Thank you, Deepak Madhavakurup

On February 15, [redacted], I contacted customer service to report unauthorized transactions. I spoke with Rob about charges from Shell Gas for $35.15 and a $1.22 Regal Movie charge. Rob mentioned I needed to contact the merchant directly as he did not have their number, advising me to search for it online. This lack of assistance frustrated me as the burden of locating the merchant fell on me while the hacker faced no consequences. I expressed my frustration to Rob, emphasizing the urgency of stopping pending charges, and requested him to close my card. Today, on February 27, [redacted], I had to call again after being billed $7.95 for membership despite instructing Rob to close the card. I am disappointed with the lack of urgency and assistance I received from Green Dot. Thankfully, I had not deposited all my funds, minimizing the potential loss from the hacking incident. The staff member who assisted me in closing my card tonight provided better service. Overall, this experience was unpleasant, and I attribute it to Green Dot's ineffective process, as Rob left my card active, exposing me to further risks of hacking.

To whom it may concern, I recently received my funds on a Green Dot Visa Debit Card on 2/27/[redacted]. Initially, everything was working well until I faced issues during transactions. My attempt to buy phones for my family at a phone store and withdraw money for a vehicle purchase at the bank were both denied. Even when trying to use the ATM, I was informed I had reached my daily spending limit despite not using much of the card's balance. This situation greatly disappointed my family and me as our plans were disrupted. I am dissatisfied that I am unable to access my own funds as needed. I simply want the freedom to use my money when necessary. I hope for a resolution to this issue soon, so I can withdraw the necessary funds for my plans. I eagerly await your prompt response. Thank you for your attention to this matter. Sincerely, S.F.

I am struggling to withdraw money from my card. The daily limit is set at [redacted], but I can only withdraw [redacted] a day. I urgently need to access my funds to buy a car. I am unsure why my limit is being reached so quickly. Are there alternative methods to withdraw cash using my card, such as Western Union or a specific bank teller? I am frustrated as I have been trying to reach a live person for assistance for three days, but I keep encountering automated responses and being disconnected. I would appreciate a phone call or a direct number to speak with a real person instead of an automated system. Kindly contact me at [redacted].

Today, I expected a direct deposit from my employer, but it didn't arrive. Checking my card, I noticed it expired in 02/19, and I haven't received a replacement. I urgently need access to my funds to pay bills. Despite several attempts to contact customer service, my issues remain unresolved. I don't trust my money with a company lacking proper support. My history with this company since [redacted] has been plagued with problems. I don't want to be associated with such incompetence. I find it unacceptable that I can't cancel my account. How do I explain this to my children who rely on groceries bought with my paycheck? It's distressing to feel disregarded by a company I've been with for eight years. Disappointed and frustrated with the service quality.

I am having trouble activating my card online after multiple unsuccessful attempts. I need technical support to reach out to me as soon as possible at [redacted]. My name is Michelle J. and my email is [redacted] I appreciate your prompt assistance with this matter.