Before contacting them, items GetHuman2223306 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman2223306's own words
I called to get my balance and I received a number that I think is accurate. Then I went on line and the money number showing in my account was way off from the number I was told on the phone was. PLEASE I need help to get my account on the computer to show me accurate numbers and I'd also like to see my purchases that I made. I can't add money till this is resolved. Thanks for any help you can give me.
GetHuman2223306 did not yet indicate what Green Dot should do to make this right.
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