Yesterday I purchased one of your new green dot card from a Kroger location and loaded...

GetHuman-shelbyap's customer service issue with Green Dot from February 2019

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The issue in GetHuman-shelbyap's own words
Yesterday I purchased one of your new green dot card from a Kroger location and loaded about $*** dollars on it but now I cannot get the card activated. When I go to activate the card online or over the phone it said the card doesn’t exists* or no match found. I do not have time to go back to the store today and get a new card because of work, and I currently need access to the money that I added onto the card yesterday today.
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Green Dot

Customer service issue
Reported by GetHuman-shelbyap
Feb 16th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Seen by 6 customers so far
Similar issue to 44163 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-shelbyap started working on this issue
Feb 16th 5:59pm
GetHuman-shelbyap indicated the issue is not fixed yet.
Feb 16th 6:05pm