We lost our they canceled it , sending us a new card will that new card they are sendin...

GetHuman-dldeleze's customer service issue with Green Dot from February 2019

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The issue in GetHuman-dldeleze's own words
We lost our they canceled it , sending us a new card will that new card they are sending me have my direct deposits on this new card they are sending ? We have been trying to get this answer for * hours now and keep getting hung up on and treated disrespectfully being told they couldn’t answer and hang up over and over, why can’t I get a answer, and how did the person that stole my card could change all my information and used our card in a city and state we have never been in feb ** **** at *:** am. And trying to cancel that card because they changed the phone number and password. They would not help us so how do I get this answer. Or do I need to call IRS and ask this question??? I’m a cpa Is it your personal Dept art changeing our our information so they can take our money cause it’s India I get transferred to finally talk to them. Tell them my question about my direct deposits and I can’t answer the question right they hang up on me.please call me at ***-***-****. This is not right no no no and I do deserve to know what happened I have ever call recorded *person I talked to me Ally was her name transforms me to Human Resources randy could not help we could not give him right phone number so he hung up on me. So how was my phone number and birthdate get changed with out having the right birthdate and phone number. Something’s wrong with your service.
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Green Dot

Customer service issue
Reported by GetHuman-dldeleze
Feb 15th, 2019 - 8 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-dldeleze started working on this issue
Feb 15th 10:37pm