So I have been having a lot of trouble with my card. I spent **** dollars and loaded m...

GetHuman-railmste's customer service issue with Green Dot from January 2019

6 views | 40235 similar | 0 following
Help with my Green Dot issue
First: share to improve GetHuman-railmste's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-railmste's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-railmste may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-railmste's own words
So I have been having a lot of trouble with my card. I spent **** dollars and loaded my first time with the card then spent it. On the **th of January I put another **** dollars and it appears that they just loaded the same card. Which is fine but with that card number every time I call Green Dot it says that was an invalid entry. Regardless of which Green Dot number I call. The reason I was primarily calling was regarding a *** dollar dispute. I was wondering what more I need to do to get that money back on the card. Also I need to be able to get a hold of Green Dot if I have anymore questions. Please email me back as soon as you can and let me know what I can do. I am unsure if I should be getting a different card. I did order a platinum card but I found you half to pay cash to load it. Which is not what I was going for. I did figure out that I should be using my old green dot card.**The number on the old and still active card at least I think it's still active unless there's something I do not know. However is **************** with an expiration date of ***** and a cvc of ***. Please let me know if this number is accurate and why it keeps telling me it's an invalid entry at your soonest convenience. Thank you for your time and hope to hear from you soon.**sincerely,* ROBERT MAYS*name is as shows up on the card

GetHuman-railmste did not yet indicate what Green Dot should do to make this right.

How GetHuman-railmste fixed the problem

We are waiting for GetHuman-railmste to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-railmste fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-railmste
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 40235 others
0 customers following this


GetHuman-railmste started working on this issue
Jan 31st, 2019 12:40am