I can’t load my Moneypak into my card

GetHuman1974151's customer service issue with Green Dot from January 2019

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1974151's own words
Load funds into my card ... Purchased a Moneypak for $*** and unable to load it into my card. Says it cannot be processed at this time.
I was in a emergency situation and it further complicated matters
Load my my money into my card or give me a full refund
I have been a customer for many years and have never had any issues until now
Retried over a over again to use Moneypak and sent an email to GreenDot already and still waiting for a response or solution
I have an issue with Green Dot too
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Green Dot

Customer service issue
Reported by GetHuman1974151
Jan 16th, 2019 - 9 mons ago
I have an issue with Green Dot too
Seen by 3 customers so far
Similar issue to 36456 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1974151 started working on this issue
Jan 16th 4:24am
GetHuman1974151 indicated the issue is not fixed yet.
Jan 16th 4:24am