I purchased a Green Dot Moneypak card then when I uploaded the card number to the money...

GetHuman1956360's customer service issue with Green Dot from January 2019

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The issue in GetHuman1956360's own words
I purchased a Green Dot Moneypak card then when I uploaded the card number to the moneypak website they said loading this money has been restricted for security and email us a copy of your I.D to verify this is your account. The funny thing is I have been loading money in my moneypak.com account for over **years with no problem. Then all of a sudden this year they do this security block ****. So I sent my I.D like they said then they Denied My I.D. They said that their Automatic Computer Could not Read it. So Then they asked me to Upload my receipt and moneypak card then I did that. Now they just do not respond period.
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Green Dot

Customer service issue
Reported by GetHuman1956360
Jan 13th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Timeline
GetHuman1956360 started working on this issue
Jan 13th 3:28pm