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GetHuman-cassycol's customer service issue with Green Dot from December 2018

197 views | 32692 similar | 1 following
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The issue in GetHuman-cassycol's own words
Dispute a transaction. ... Debit card was hacked- filed a dispute and dispute investigation resulted in denial of refund. Had to file another dispute and provide proof that I had made other transactions on the same day in the state I was in. I am in Oklahoma and whoever hacked my debit card was in California. Customer service was not very helpful and just told me I would have to wait ** more business days to find out the outcome of my dispute. (It has already been over * weeks since my card was compromised and I have seen none of the $*** and something that was stolen from me) I will never be banking with Green Dot again and will tell all my friends and family to avoid this corporation at any costs.
They couldn’t determine that I wasn’t the one who authorized these purchases.
Giving me back my money that I never authorized the transactions for!!! $****
** years have I been banking with Green Dot... will never bank with them again. Ever. This is so disappointing.
Filed a dispute- it was denied. Filed another dispute along with proof that I had made purchases in the state I was and am currently in...
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Green Dot

Green Dot Reloadable Prepaid Card
Customer service issue
Reported by GetHuman-cassycol
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 197 customers so far
Similar issue to 32692 others
1 customer following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-cassycol started working on this issue
Dec 26th, 2018 5:38pm
GetHuman-cassycol shared this issue with friends on Facebook
Dec 26th, 2018 5:38pm
GetHuman-cassycol indicated the issue is not fixed yet.
Dec 26th, 2018 6:15pm
GetHuman-cassycol shared this issue with your circles on Google+
Dec 26th, 2018 6:25pm
GetHuman-cassycol shared this issue with others over email
Dec 26th, 2018 6:27pm

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