Green Dot Customer Service Issues

I purchased a MoneyPak for my son on October 31st, but it did not work. I then tried to use it on my other son's PayPal account, only to encounter the same issue. In November, I called customer service about the $[redacted] I deposited onto the MoneyPak. They assured me they would refund the money and said I would receive a check within 7 to 10 days. It has been a while, and I have yet to receive my refund. My recent attempts to reach a supervisor have been unsuccessful; I keep getting disconnected. I just want my $[redacted] back and would appreciate a phone call instead of automated responses. Please contact me at 06[redacted].

I've had my card for about a year, but I lost it two months ago. When I requested a replacement card, even though my address was correct, it took 20 days via FedEx. Last week, the same thing happened, and I was promised a new card in 7 days. However, it has been over 10 days, and I'm still waiting for it. After speaking with a supervisor, they are sending another card via FedEx. I wish they would send replacements faster like other companies do. This delay is causing me stress, and I'm worried I won't have my money in time for Christmas due to these issues. I hope they can resolve this and ensure timely card replacements in the future to avoid similar problems.

I purchased a Green Dot debit card from CVS Pharmacy while visiting the USA. Despite checking with the CVS staff if I could use the card as a non-citizen visitor, I encountered issues trying to register the card without a Social Security Number. CVS directed me to Green Dot for assistance in resolving the situation. I am seeking either a refund for the card or guidance on how to register it. I possess a valid passport from my home country and am in the USA temporarily, solely in need of a debit card for my trip.

Hello, my name is Mitia Shaw. I am experiencing difficulties accessing my account because someone closed it without my authorization. They are also not allowing me to speak to a customer service representative, claiming my phone number is incorrect, even though I receive balance alerts on this number. The customer service representative, Ann, and the other three females I spoke to were extremely rude. I rely on a direct deposit from my job, but with my account closed, I cannot access my funds. I am a hardworking single mother of four children and urgently need access to my money. My card number, 4[redacted] 6[redacted], was also closed mistakenly, and I am considering involving my lawyer if necessary.

I purchased a GreenDot card at Family Dollar, adding $60 to it and paying the $1.95 fee. However, I've been unsuccessful in registering the card online. I downloaded the Android app and tried to activate a new card through it. I am currently awaiting the new card in the mail. Despite multiple attempts, I couldn't reach customer service via phone to request a refund as the automated system keeps disconnecting the call. I simply would like to receive a refund without registering the card. The last 4 digits of the card number are [redacted]. My name is Dana C. Please reach out to me at [redacted]. Thank you, and happy holidays!

I have been trying to contact you about an issue I have experienced for the past two months. My card was lost or stolen on October 7, [redacted]. After contact has been made, I was able to verify my account with a $[redacted] balance, mentioning my recent address change and supplying transaction details, but was advised to set up a new account since I didn't have one. I am unsure how to proceed without a card number since the original card was sent due to being lost or stolen. I simply want to cancel the lost/stolen card, transfer the remaining balance (minus fees), and receive a new card. I appreciate your cooperation in resolving this frustrating situation with Green Dot Bank's customer service. Thank you for your assistance.

I recently purchased a Moneypak and loaded $[redacted] onto it. Unfortunately, when I tried to redeem it, the system stated that I had entered the number too many times and requested a refund. I completed the refund form, provided photos of the card and receipt, and was informed that the refund was sent out on December 7th. After waiting for 10 business days, I called to check on the status, but my number was blocked. Despite several attempts from different phones, I was told there was a clerical error and that the check was resent. Despite these efforts, my refund has still not arrived as of December 20th. Any assistance with this matter would be greatly appreciated.

I am frustrated with the wait times to speak to a supervisor after my first over-the-phone deposit with Green. The lack of support from customer service is disappointing when addressing issues. Wells Fargo has already processed the check, but I am unable to access the funds promptly. Being told I have to wait until the 26th is unreasonable; most banks take 2 to 3 business days. The check is from the county, so it should be a quick process. If no one assists me promptly, I may consider stopping payment on the check and requesting a new one, and I will also refrain from recommending your company.

I recently made a mobile deposit for my work check, and even though my employer released the funds, Green Dot is still holding the money. Despite speaking to numerous customer service representatives with no resolution, I am unable to contact anyone at the corporate office for assistance. Although I received a notification that the money was deposited onto my card today, my balance has not reflected this transaction. Customer service claims it is still pending, which contradicts the notification I received. If I were on the other end working for Green Dot, I would ensure the funds get credited promptly to rectify the situation.

I purchased a Green Dot card from Family Dollar Store without realizing they required my social security number, which I'm uncomfortable sharing. I initiated the refund process and spoke to two representatives on the phone. The automated system mentioned it would take 2 weeks to receive the refund. The first representative I spoke to confirmed the 2-week timeline, while the second representative mentioned it might take 2 weeks and 4 days. However, I have yet to receive the refund of $20 by check.

I recently purchased a Green Dot card at Walmart for my payroll direct deposit. After registering it, I faced issues logging in due to incorrect user ID or password errors. Despite resetting my password multiple times, the problem persisted. When checking my balance over the phone, it worked, and I used the card at McDonald's successfully. However, after my employer deposited my payroll, the card did not recognize the deposit. I have been unable to reach a live agent at Green Dot for assistance, and my employer confirmed that the deposit was error-free.

Dear Customer Service, I have been a long-time customer of your service. On December 18, [redacted], while playing a game that required a payment to continue, I mistakenly entered the wrong password for my account, [redacted] Consequently, my card was blocked. I promptly contacted the company, provided my driver's license as requested, and had it verified successfully. However, when I called the Green Dot fraud line to resolve the issue, I was informed that the address on my driver's license did not match their records. Despite explaining the discrepancy due to using a P.O. Box for correspondence, I was met with resistance and ultimately hung up on. Since I no longer reside at the address on file, I had the card sent to my mother's address at [redacted] King Street, apartment [redacted]-C, Charleston, SC, [redacted]. I am seeking assistance in reactivating my card or retrieving the funds on it. Please reach out to me at [redacted] or [redacted] for further assistance. Thank you, David Richardson

Good afternoon. My name is Kristina H., and I require assistance transferring funds between two Green Dot accounts. My card was damaged after providing my routing and account number to the payroll department at my employer, Piedmont in Athens, GA, preventing me from accessing the funds deposited on 12/14/[redacted]. Despite numerous attempts, I have been unable to contact anyone by phone. To urgently address this issue, I acquired and activated a new Green Dot card. Please reach out to me at [redacted] or [redacted] I am eager to resolve this promptly as I urgently need access to the funds in my previous account. Thank you.

Hello, I am Giancarlo Reale, a traveler from Germany currently in San Diego, CA. On November 29, [redacted], I purchased a Green Dot Company Visa debit card at the Dollar Tree shop in Willits, California. I paid for the card and loaded $[redacted] in cash on it at the register, receiving a valid receipt. I am unable to register or activate the card as I do not have a SSN and do not permanently reside in the U.S. I need to use this card to book my flight back home to Germany. I have contacted customer service but was unable to activate the account. Could I please get a contact number for live customer support from Green Dot to assist me with this issue? My card ends with the numbers [redacted], expiring 02/20. I appreciate any help and urgent response. Sincerely, Giancarlo Reale

I recently bought my 7-year-old son, Julian B., a Visa debit card for Christmas. I, his mother, wanted to ensure he could enjoy using it for online purchases and on his Xbox One. However, when I tried to activate the card and request a personalized one by calling 1-[redacted], there were verification issues. I spoke with a representative named Christine (Badge ID# [redacted]) and another lady named Sonya, but unfortunately, the information got mixed up during the call. The automated system couldn't understand me despite multiple attempts, and when I finally spoke with a live person, there were further problems. Now, I'm stuck with limited access on the card, and I can't seem to reach a resolution after trying several phone numbers. It's frustrating that I can't speak to a supervisor to resolve these mistakes promptly. I need assistance urgently to fix these errors that are preventing my son from enjoying his gift.

I have received three emails in the last month and a half stating that my Greendot card is on its way, but it hasn't arrived. When I try to check online, it asks for my social security number, zip code, and date of birth, claiming my date of birth is incorrect, which I know is not the case. I doubt the authenticity of this card. I urgently need to speak with a representative as soon as possible. I am shocked that Walmart endorses these cards for their customers. I accidentally distributed some to others, unaware of any issues. I have to apologize to them now. I am frustrated with the automated system; I just want to talk to a person. Kindly reach out to me at the number provided below. Thank you. - J.G.

I am currently a Green Dot Visa prepaid card user. I recently bought a vehicle and was surprised to find out I owed $15. However, I was unable to answer a security question about my old phone number, which I haven't used in 5-6 months. Feeling frustrated, I needed to load $[redacted] onto the card for car insurance over the phone. After finding a 7-11 to add funds, I managed to make an initial insurance payment. Unfortunately, a few hours later, my card got blocked. Following Green Dot's instructions, I downloaded my current driver's license at [redacted] Although I successfully uploaded it three times, I keep getting emails to resend the documents. I'm suspicious of this process. Despite having $[redacted] on hold from my nearly $[redacted] deposit, I feel deceived. I just want my card unblocked so I can manage my financial responsibilities with my Green Dot Visa prepaid card. Sincerely, Earl W. [redacted] [redacted]

I am reaching out regarding a recent MoneyPak card with number [redacted][redacted]. I have the receipt as proof of purchase from the store. I am seeking a full refund for this card and facing difficulty transferring the balance to my Western Union NetSpend prepaid card. Please contact me at [redacted] or email me at [redacted]. I am distressed about possibly losing $[redacted], being on a fixed income and SSI. The card was meant to fix my vehicle's axle. Kindly reach out via email or phone promptly to confirm my full card balance will be refunded. Thank you for your assistance.

On December 24, [redacted], I received a letter claiming I won a lottery, but it turned out to be a ploy to sell magazines. I mistakenly provided my card number and the lady tricked me into signing up for magazines. I immediately requested to cancel the transaction, but she did not comply. I noticed a charge of $67.08 on my account and seek assistance in recovering the funds. I contacted customer service, and they mentioned someone would follow up after the holiday. I want to prevent further deductions from my account as she mentioned monthly charges. I made it clear that I wanted to cancel, but she ignored my request. Thank you - Carolyn J.P., CC ending in ************[redacted].

I had issues with customer service representatives on two occasions on December 24th. They refused to close my account and refund my balance, insisting only a spend-down option was available. According to the cardholder agreement, I should be able to close the card at any time and receive a refund check for the remaining balance. However, they claimed ignorance of this policy. I believe they engaged in fraudulent behavior to collect a monthly maintenance fee on December 25th, even though I was told it wouldn't be charged to an account in spend-down status. I am aware that calls are recorded, and I have my own recordings. Let's review the tapes, or in this case, audio recordings.