Green Dot Customer Service Issues

Recently, my account was locked due to an IRS Levy and contained approximately $99. After a $[redacted] refund, my locked account has funds. To verify and lift the block, the IRS sent an email to [redacted] on November 30th. Despite confirming the resent email with the IRS on December 7th, the lady I spoke with couldn't locate it. I have been unable to reach a representative despite multiple tries. To ensure reception, the resend email from the IRS will be from [redacted]

On Tuesday, December 11, [redacted], at 10:53 pm EST, my 85-year-old dad received a NASCAR prepaid debit card as a birthday gift from his older brother back in March. However, we have been unsuccessful in registering the card to use it due to a recurring technical error message stating, "We apologize, but we're currently experiencing technical difficulties. Please try again later." Despite multiple attempts by both my father and myself, the card remains unregistered. Unfortunately, we are unable to contact Customer Service as it requires the registered Social Security number, which we can't input due to the registration issue. It is frustrating that there is no option to speak with a live Customer Service representative for assistance. Please provide me with the phone number to reach a live person and resolve this matter so my father can use his gift. The complexity of the card is posing a challenge for elderly users, and the lack of accessible customer support is disappointing. You can reach me at [redacted] for further communication.

I recently added $50.00 in cash to a Green Dot MoneyPak card intending to transfer it to my Bluebird American Express card. Following the instructions, I checked the MoneyPak website to verify if my Bluebird card was supported. It confirmed my Bluebird card was eligible. When I tried to transfer the funds, it informed me that my Bluebird card was not supported. Luckily, I had a PayPal card and tried to transfer the money there, but it showed no funds on the MoneyPak card. I have the receipt from the MoneyPak purchase on 12-2-18, but despite trying for 10 days, I have been unable to reach any customer service representative for help. What should I do next?

I had a charge declined back on December 2, [redacted], for $24.99. The issue is that even though the transaction was declined, my money was put into pending status. I was informed that I can't access my funds until the 27th. If the money needed time to clear, I would understand the hold, but in this case, the transaction was declined. The money should not be in pending status. I won't be using the Greendot card after this incident due to the poor customer service. I feel frustrated trying to reach a live person to resolve this matter. I shouldn't have to deal with an automated system given the situation. I will be sharing my experience with Greendot's service with others. This has been an extremely frustrating ordeal.

I purchased a card at Walmart around 2 or 3 weeks ago and set it up the same day with money loaded onto it. However, I only registered it with FedEx last week and was told it would arrive by Wednesday. The app indicated that the card was being sent, but my friend mentioned that the money should already be on my current card by today. Whenever I log into the app, it prompts me to set up my card again, even though I did it initially with the first one. I am still waiting for my new card and need access to my funds by the weekend for bills. There seems to be a delay as the app has shown the same status for the past 5 days, and it's been over 2 weeks since it was supposed to be sent. Additionally, whenever I call and use my SSN, it says the information is invalid. I require assistance as I am unable to call during the day.

I bought a card on November 25th. When I attempted to activate it, the card number was deemed invalid. I called for a refund on the same day but was told it would take two weeks to receive a check. It's now December 13th, and I still haven't received the refund of $26. I am frustrated with the automated system and want to speak to a human to get this resolved promptly. Please update your system to allow for more human interaction. I can be reached at [redacted]. I need my money back as soon as possible. Thank you.

I have received concerning emails from someone pretending to be a Green Dot account holder, attempting to scam our business into depositing employee paychecks into their account. The first email I received is as follows: On Dec 12, [redacted], at 12:38 PM, Rich Raake <[redacted]> wrote: "I want to make changes to my payroll direct deposit account. Get back to me with all requirements. Regards. Sent from my iPad" After responding and requesting further details, I received the following response: From: Rich Raake <[redacted]> Sent: Wednesday, December 12, [redacted] 3:20 PM To: Hillary Feldmeyer <[redacted]> Subject: RE: Direct Deposit "My current account should be deleted and my entire net amount should go to this new account below .. Bank Routing Number: [redacted]20 Bank Account Number: [redacted]99 Account Type: Checking I would like to override pre-note(Live Check) so the change can be effective for the current pay cycle. Voided check attached below. Thanks."

During my hospitalization in early May, the last time I loaded money onto a Green Dot MoneyPak, I encountered issues. Due to an extended stay in the hospital, my cell phone was turned off and I lost access to my previous phone number. Despite my attempts, I can't remember the password to my account here. I've exhausted the attempts to reset my password via email, and the current phone number associated with my account is unfamiliar to me. I purchased a MoneyPak card to fund my RushCard, but I'm unable to access my account to complete the transaction. Repeated efforts to reach customer support have been unsuccessful. I urgently need assistance to access my funds as I'm currently unable to use the Green Dot MoneyPak I purchased. Frustrated by these challenges, I hope to resolve this issue promptly to have access to my funds, possibly to take my kids to the movies by Saturday. Any help would be greatly appreciated.

I bought a Greendot prepaid card in [redacted] but had trouble registering it. Despite multiple attempts to reach customer service, I succeeded in contacting a representative to request a replacement card or refund. I have not received either after several months of waiting and dealing with identity theft issues. I possess the receipt for the purchase and am eager to receive my $[redacted].00 refund. I kindly request your assistance in resolving this matter promptly. Thank you, Pamela M. Felder.

I have been a loyal Green Dot customer for years. Recently, I had an issue loading my MoneyPak card with $[redacted]. I followed all the steps correctly, uploaded my ID, but encountered an error message when trying to deposit the money. I filled out a help form and was told I would be contacted within one business day, but received no response after two days. The email response regarding my ID picture ended up in my junk folder, and despite multiple attempts, I did not receive a resolution. It was frustrating to not get through to tech support, especially when a friend with a Green Dot card had a quicker experience. As a hard-working individual struggling to make ends meet, the $[redacted] spent on the MoneyPak was for gifts for my loved ones, and now that might not happen due to the lack of assistance from Green Dot/MoneyPak. I hope my issue will be resolved soon, even though it might take a few weeks for a refund. Merry Christmas Green Dot/MoneyPak, and please consider reaching out to the families affected to explain the situation. Sincerely, S. Patterson.

Last month, my identity was stolen. I recently received a debit card from your company and am concerned about the account status. I have tried calling two different numbers provided but have been unable to reach a customer service representative as the system says my account number, social security number, or birthday is invalid. This lack of assistance is frustrating, especially given my circumstances. Please address this issue promptly for customers like me who need immediate help.

I have been a Green Dot cardholder for several years now, but I am disappointed by the declining level of service. The customer service wait time has extended to about an hour, and representatives seem rushed when assisting customers. Recently, I encountered an issue with my card while trying to make a purchase for my daughter's birthday, and the support was inadequate. I had considered setting up direct deposit with Green Dot, but due to my recent experiences, I have decided to redirect my direct deposit to my bank instead. If I ever need to speak with a supervisor, I'm glad I won't have to wait twenty-four hours. Regrettably, it appears that the employees at Green Dot lack concern for their customers. As a Travel Agent, I typically recommend payment methods to my clients, and although I have previously suggested Green Dot on numerous occasions, I will no longer be doing so.

My mother purchased a Load & Go Green Dot card for me from Walgreens. She already has a registered Green Dot card with her name on it, but I am having trouble getting my card registered with my information. I have tried to contact customer service multiple times, and each time I attempted to register the card, the voice operator said it was invalid. Another time, I received a permanent card in the mail, but that was also deemed invalid. My mother was able to speak with a representative using the number on her card, and she successfully received a working permanent card. However, I am still struggling to get my own card registered. Any assistance would be greatly appreciated. Thank you.

I encountered an issue with a Green Dot MoneyPak I purchased for $[redacted]. Despite facing loading problems since the beginning, Green Dot informed me that it had already been used. I then purchased a Secure Card, but before I could load it, a scammer managed to access the number and load it onto another card. Green Dot refused to disclose which card received the funds for security reasons. Despite contacting them immediately, they did not freeze or reverse the transfer. This situation left me and my four children without Christmas presents. Green Dot's lack of assistance is disappointing. I, Donna R., reached out to them, and I am requesting an email detailing how this security breach occurred. I am devastated by this situation and unsure how to explain it to my young child.

I received a MoneyPak to add funds to my card for Christmas presents for my children. However, when we tried to load it online, we encountered issues and were unable to complete the transaction. Upon reaching out to customer service, we were informed that the card had been used right before our call, but they did not disclose any details on the transaction. It is disheartening to explain to my young child why there won't be any gifts this Christmas. The $[redacted] on the card was all we had, and it seems someone at Green Dot may have accessed our information. I have requested an email to understand the situation better, but have not received a response from Green Dot yet.

Account Holder: A0 Moorman Account Number: [redacted] Date of Birth: 02/13/[redacted] SSN: ***-**-[redacted] Billing Address: [redacted] W Hayes St, Iowa [redacted] I've been a Green. account holder for over three years without any verification issues. Recently, after taking out a loan to buy a car and depositing a significant amount, my account was unexpectedly put on hold. They are now requesting me to verify my identity using a phone number that I never provided, despite giving all my other details like social security number, date of birth, address, and PIN. Green. customer service is unresponsive, and I am unable to access my funds. I've already contacted the authorities and filed complaints with various agencies, but haven't made any progress. The situation is unacceptable as they are holding over $[redacted] of my money without explanation or communication. This ordeal has been ongoing for three weeks, and it's vital that they are held accountable for their actions.

Hello, I hope you are doing well. I recently tried to use my GreenDot Visa card and realized that $[redacted] was missing from my account without any explanation. I am unable to access my account through the app, and I am also missing $[redacted] from my primary bank account. When I tried reaching out to customer support, I encountered difficulties as my card was identified as closed, and I was disconnected. I am concerned about the missing funds, the status of my account, and why it was closed without notice. I would appreciate it if you could provide an explanation and a reachable phone number for further assistance. Thank you.

I was referred by Visa last night and spoke with a representative regarding my Walmart Visa gift card issue. Despite activating and registering it to my address, I couldn't make purchases. I was instructed to register my name and phone number, but I couldn't find the option on the website. They later said I could make purchases but needed to choose debit and use the last four digits of the card as a pin, which is not feasible for online transactions. I can only enter the three numbers at the back. I've contacted support multiple times without success, and the card still won't work as expected.

I purchased a Green Dot card on 11/17/[redacted] from CVS on Silver Star Rd, but I've been unable to register it yet. It's been a month, and I still can't access the funds on the card. I contacted customer service 2 1/2 weeks ago and haven't received my money or any email from them. I sent a copy of the receipt and the card details showing the amount. I'm frustrated that I can't speak to anyone directly about this issue. I managed to reach someone once, but I felt they just wanted to end the call. It's very disappointing, especially during the holiday season when I bought the card to shop online without using my debit card. Transaction information: TRN# [redacted], CSHR# [redacted], STR# [redacted]. This is all the details from the receipt dated 11/17/[redacted] at 16:50. I am very disappointed with Green Dot.

To whom it may concern: My spouse and I were notified of a garnishment and were instructed to reach out to the attorney that Green Dot had on file to have the funds returned. After following through with the attorney, the funds were indeed returned. However, Green Dot has maintained a block on the card, leaving us without access to the money. This situation has left us in a tough spot as we have kids and bills to take care of. We are in urgent need of OUR money. Despite being promised a call from corporate over 2 weeks ago, I have yet to receive any communication. I am truly let down by this experience and request a prompt callback from a representative as soon as possible. Thank you, Diamond S. & Derrell J.