Your customer service Representatives on two separate occasions on December **th refuse...

GetHuman-diggitde's customer service issue with Green Dot from December 2018

8 views | 32602 similar | 0 following
Help with my Green Dot issue
First: share to improve GetHuman-diggitde's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-diggitde's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-diggitde may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-diggitde's own words
Your customer service Representatives on two separate occasions on December **th refused to close my account and refund me my balance stating only a spend-down option was available. As per your cardholder agreement agreement which states that I may close my card at any time and be issued a refund check of my remaining balance mailed to my address on file they claimed ignorance of this policy. Really?**Your representatives engaged in fraud. Reason being in order to collect a monthly maintenance fee on December **th which I was also informed would not be collected from an account in spend-down status. Another lie. I know all your calls are recorded and so are mine with companies the likes of you. As a famous local New York sports announcer said" let's go to the videotape". In this case audio tape LOL. Shall we.?

GetHuman-diggitde did not yet indicate what Green Dot should do to make this right.

How GetHuman-diggitde fixed the problem

We are waiting for GetHuman-diggitde to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-diggitde fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-diggitde
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 32602 others
0 customers following this

Timeline

GetHuman-diggitde started working on this issue
Dec 25th, 2018 9:21pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians