I had a TurboTax card which I found out came from green dot: however, after my **** tax...

GetHuman1690171's customer service issue with Green Dot from December 2018

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The issue in GetHuman1690171's own words
I had a TurboTax card which I found out came from green dot: however, after my **** tax return was deposited my card locked up stating that my identity could not be verified and the remaining funds would be sent back to the irs but as of today they haven’t. I spoke with TurboTax who advised me that another card from green dot should have been sent to me with the remaining funds on it but I have yet to receive a new card nor am I able to speak with anyone from green dot to find out what’s going on or what I should do. Can you please advise me on what I should do to find out what happened to the rest of my tax return?
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Green Dot

Customer service issue
Reported by GetHuman1690171
Dec 4th, 2018 - 2 mons ago
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GetHuman1690171 started working on this issue
Dec 4th, 2018 8:30pm