I need my name and address updated and I cant get the online portal to send me the veri...

GetHuman1630222's customer service issue with Green Dot from November 2018

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The issue in GetHuman1630222's own words
I need my name and address updated and I cant get the online portal to send me the verification code so I can verify my email. When I called no one has answers, one girl said they could change my address just in a different dept. I would have been happy with that. When I got transferred the guys said no and could not help me at all with anything. Just gave me a code and said someone MIGHT call me. Seriously is this a joke? I didnt get my email fixed nor my address nor my name. I have had my black card for * years . I direct deposit my payroll and extra funds when I need them, my tax refunds and it is my number one go to card. I dont want to close it but this costume service is ****. I have never been so disappointed with it. I have changed my address before and I know they can. I would do it myself but I cant get the email code. My support case number is ********
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Green Dot

Customer service issue
Reported by GetHuman1630222
Nov 26th, 2018 - 10 mons ago
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Timeline
GetHuman1630222 started working on this issue
Nov 26th, 2018 7:16pm