I am very very frustrated that this issue has not been resolved and I am requesting imm...

GetHuman1535690's customer service issue with Green Dot from November 2018

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The issue in GetHuman1535690's own words
I am very very frustrated that this issue has not been resolved and I am requesting immediate attention to this matter as I have been dealing with this for months. I have disputed some charges and that was resolve(money was put back in my account) but since I reported that I haven’t been able to access that account. I called corporate and was told to submitted documents in which I did and never heard back from them. I forward the original email and still to this date have not gotten a response. Below it’s the emails I have submitted with no response.***September **,****:*It has been ** days and I have not received any information on this issue. My account is still blocked and I try calling and can't get a live person. This matter needs prompt resolution. I need this issue to be corrected as of * weeks ago.***Sent from AOL Mobile Mail***-----Original Message-----*From: ajs**** ******@***.com**To: C* *C*****@***.com**Sent: Tue, Sep **, **** **:** PM***Please let me know as soon as possible if this images were accepted. I have been dealing with my card issue for about ** days and the Customer service rep I spoke to never provided me the correct information. This has been a hardship on me I am about to be evicted and losing my car because of negligent due to CSR not well trained in communicating information to us the loyal customers. This incident has may me think twice about continuing with your services. Please make sure your Customer Service Reps get well trained. I don't say that just because, I do work in a call center and know the obligation and pride to make sure the correct information is related to the customer. As we the customers are the ones who make or break your business. I will so appreciate that this issue gets resolve as quick as possible now that I also have to deal with the issue that my direct deposit was rejected and was never notified until I call and insisted to talk to a live person. Things now got even more complicated as I most likely would have to wait another pay cycle to even get pay for that deposit that was rejected. I would love for us the customers to have the option when calling in to speak to a live person not only an automatic recording that if you selected what it doesn't want it disconnects you. That is unfair you are dealing with our money and we should be able to have access to it or someone with answers.**Hopefully this will be the only time I go thru this or any loyal customers of yours.***Thank you.**A VERY VERY CONCERN FRUSTRATED LOYAL CUSTOMER!!!!!!!

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Green Dot

Customer service issue
Reported by GetHuman1535690
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 24694 others
0 customers following this


GetHuman1535690 started working on this issue
Nov 10th, 2018 3:12pm

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