I have had my Green Dot card for ** years. I had just received my new card as my old w...

GetHuman1531383's customer service issue with Green Dot from November 2018

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman1531383's own words
I have had my Green Dot card for ** years. I had just received my new card as my old was expiring and I had a charge from Cafe *** in Houston TX. The charge was fraudulent. I called Green Dot. They froze my card, told me i would have a replacement by ********.**Last night, *******, before my new card was issued, there was another fraudulent charge from the same Cafe *** in Houston, TX.**When I called support, I was told I had two options. Another new card issued, with the fee waived and the card shipping expedited, or close my account.**As I said, I've had this for ** years. I have direct deposits scheduled as well as automatic bill pay coming up too shortly to close my account.**What has happened? In less than a wee there have been two fraudulent charges, from the same company, when I have never, ever had issues with this card before. It would be easy to panic here. All of a sudden, I am vulnerable with a company handling my money that has always done a good job before. As a widow of more than ** years of age, I'm not enjoying this experience.

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Green Dot

Customer service issue
Reported by GetHuman1531383
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 24565 others
0 customers following this

Timeline

GetHuman1531383 started working on this issue
Nov 9th, 2018 7:03pm

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