I recently had to have my Green Dot card Cancelled... due to a purchase that someone ma...

GetHuman1513417's customer service issue with Green Dot from November 2018

7 views | 24092 similar | 0 following
Help with my Green Dot issue
GetHuman1513417's next move: try calling Green Dot again.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1513417's own words
I recently had to have my Green Dot card Cancelled... due to a purchase that someone made on my card*that I did not allow. I had no trouble doing that. Green Dot mailed me two new cards...I sent in my Driver's License as I was told to do. That part was successful. Within a very short period of time, the new cards were Cancelled. No explanation! I have a Direct Deposit from the Social Security Office, for $**.**. I went to my local Social Security Office and was told that my Direct Deposit went on my Green Dot card. I do not have access to my Green Dot card. I need help. My name is Sandra S. Lunsford. The old card, that I had had for years, ended in ****. Exp. date *****. New card ended in ****.exp.*****. Can I get help retrieving my Direct Deposit?

GetHuman1513417 did not yet indicate what Green Dot should do to make this right.

How GetHuman1513417 fixed the problem

We are waiting for GetHuman1513417 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1513417 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman1513417
Nov 7th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 24092 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1513417 started working on this issue
Nov 7th, 2018 12:07am
GetHuman1513417 indicated the issue is not fixed yet.
Nov 7th, 2018 12:12am