I have a walmart money card prepaid debit card visa to be exact. I was receiving direct...

GetHuman1487036's customer service issue with Green Dot from November 2018

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The issue in GetHuman1487036's own words
I have a walmart money card prepaid debit card visa to be exact. I was receiving direct deposit and one day noticed someone took **$ from my account so i called my cars and let them know that was not mecso they froze my account cancelled my card and sent me a new card i waited two weeks. Last week i received the card and i called to activate it and it said there was a block put on the new card and i needed to go online and upload photos of my ID and it would take two business days to verify and remove the block...so two days go by and i get the **$ refunded and my remaining balance is still sitting in there the automated service says that theyre cancelling my card and i can no longer get another card with them in the future and i can remove the remaining funds in the card and can no longer use the card i just received im really upset because ive had my old card for years and i didnt do anything wrong to be declined future services with them because someone tried stealing **$ from my account. I went to walmart and explained my situation and they could see my balance in the card on my account but they could not pull it out to give it to me...im just very frustrated and hope you guys can help me resolve my issue.
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Green Dot

Customer service issue
Reported by GetHuman1487036
Nov 4th, 2018 - a mon ago
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GetHuman1487036 started working on this issue
Nov 4th 2:18pm