I cancelled my old card that I've had for years and when I got my new one my account wa...

GetHuman1477577's customer service issue with Green Dot from November 2018

Help with my Green Dot issue
Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman1477577's own words
I was trying to activate the new card sent to me ... I cancelled my old card that I've had for years and when I got my new one my account was locked and I was instructed to go to walmartmoneycard*documentupload but when I do I put in my card number hit continue and it won't do anymore. How can I get the download to work? I need my money and when I try to call no one will answer because my card it locked!
In order to activate it I have to send a picture of my driver's license but their upload portal
GetHuman1477577 did not yet indicate what Green Dot should do to make this right.
I have been with green dot for at least * years or longer and this is the first time I have been shut out completely! I can't even get customer service because my card is locked. I have always recommended this card to people but if this is how they treat loyal customers I will never reccomend them again!
I've tried everything possible but because they locked my account no one will help me! If I have to go get another card from a different company I will contact a lawyer because I still have money on the old card which was suppose to transfer when my new card is activated
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Green Dot

Walmartmoneycard
Customer service issue
Reported by GetHuman1477577
Nov 3rd, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 23547 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1477577 started working on this issue
Nov 3rd 1:27pm
GetHuman1477577 shared this issue with friends on Facebook
Nov 3rd 1:31pm
GetHuman1477577 indicated the issue is not fixed yet.
Nov 3rd 1:36pm