No my issue is not fixed I have emailed them everything they've requested * times yesterday and four times today and they're going to tell me I have to wait a week to get my paycheck but yet I did what they wanted as soon as they wanted

GetHuman1376982's customer service issue with Green Dot from October 2018

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The issue in GetHuman1376982's own words
My husband's paycheck direct deposited into my account ... I added my husband as a secondary cardholder so his check will be direct deposited and they are now saying he's not on there and put a security hold they needed documentation email to them I did that they block me where I can not talk to them or call about my card or my money ... I called and added my husband as a secondary cardholder Monday before his check was direct deposited into our account today but now they're saying that I have a security hold and he's not on the account we needed to send in the email with his license my license and a pay stub I've done that * times and can show you every screenshot or it went through so please explain to me what I'm supposed to do now because they're still telling me I'm not doing it and now they blocked it where I can't even talk to anybody their stupid automated service just hangs up
I've sent them everything they needed and done as they wished and now I can't pay my rent my lights on my water which is all do today because they've got ahold and won't get off they're in and do their job they're going to make me wait up to * business days for a security hold that shouldn't be on there to start with
I want them to the release the security hold and release my paycheck so I can pay my bills I've sent them everything they wanted over * times yesterday and four times today
I have been with them for over * years have multiple cards with them I'm at the verse where I will never use their services again but I can cancel the deposit they won't let it go so I have to do as they wish and wait for them to get around to giving me or paycheck
I tried to cancel the transaction and they won't allow it
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Green Dot

Prepaid debit card
Customer service issue
Reported by GetHuman1376982
Oct 19th, 2018 - a mon ago
I have an issue with Green Dot too
Fixed
Seen by 15 customers so far
Similar issue to 21103 others
0 customers following this
Items needed
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DOB
Last 4 of SSN
Timeline
GetHuman1376982 started working on this issue
Oct 19th 6:26pm
GetHuman1376982 shared this issue with others over email
Oct 19th 6:31pm
GetHuman1376982 shared this issue with friends on Facebook
Oct 19th 6:40pm
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Oct 19th 6:42pm
GetHuman1376982 shared this issue with others over email
Oct 19th 6:43pm
GetHuman1376982 indicated the issue is not fixed yet.
Oct 19th 7:15pm
GetHuman1376982 indicated the issue is not fixed yet.
Oct 20th 6:43pm
GetHuman1376982 indicated the issue is not fixed yet.
Oct 20th 6:44pm
GetHuman1376982 indicated the issue is not fixed yet.
Oct 20th 6:45pm