I cannot make any transactions online. I can only make in-person transactions... When i...

GetHuman-radmad's customer service issue with Green Dot from October 2018

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The issue in GetHuman-radmad's own words
I cannot make any transactions online. I can only make in-person transactions... When i set my account up online it said to upload a picture of my photo I.D. but it has never asked that with previous green dot cards i have had. Plus I dont even have a photo I.D. right now so what do I do? Its frustrating not to being able to talk to an actual human being. I cant get answers for anything from a robot. Please help I have been trying to figure this card out for a day or two.
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Green Dot

Customer service issue
Reported by GetHuman-radmad
Oct 19th, 2018 - a mon ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-radmad started working on this issue
Oct 19th 8:49am