I lost my card called in on friday to report it. My account still has funds on it, I ca...

GetHuman1202688's customer service issue with Green Dot from September 2018

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The issue in GetHuman1202688's own words
I lost my card called in on friday to report it. My account still has funds on it, I can not see my account on my app or online since my account is now blocked. I tried to go to walmart moneycard.com*document upload. but it doesn't recognize my card number as valid. I can not reach anyone to see if my account number has changed, and I need to know due to a direct deposit coming in from my employer and I need to stop it from being returned. I need assistance now.
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Green Dot

Customer service issue
Reported by GetHuman1202688
Sep 25th, 2018 - 2 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1202688 started working on this issue
Sep 25th 6:49pm