I NEED HELP!!!!!!!!!

GetHuman1046830's customer service issue with Green Dot from August 2018

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The issue in GetHuman1046830's own words
Get my new card to use with $*** in cash I put on it. ... My name is william schuyler. My ssno is ********* and zipcode is ***** and birthdate is ******. I setup a Walmart Money Card over * weeks ago and placed *** dollars on the card. I then went online to set up my account information and after entering the information realized I had the wrong entered the wrong address. I was instructed then online to call the Walmart Money Card customer service number which I did and changed the address and was told that I would receive a card in several days with a new number and personal information on it. I never received the card though I got an email saying it was on the way. On the **th I went online and saw my account was frozen. I finally got in touch with a customer service person at Green Dot who gave me case number ******** and had my send a copy of my drivers license to email IDV@GREENDOTCORP.com and said in five business days the account would be freed and a card would be send. I went back online this morning and saw the account was still frozen. I attempted to call the customer service line at greendot but it said now that my ssno, zipcode or birthdate information was wrong and not let me in. My account number at greendot is ************. Can you please help me?????
I need the money and can not access it.
Send my a card with my personal information on it and unfreeze my account.
I am just trying to become a customer.
I have contact both Walmart customer service and green dot customer service to no avail.
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Green Dot

Walmart Money Card through Green Dot Corp.
Customer service issue
Reported by GetHuman1046830
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14279 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1046830 started working on this issue
Aug 28th, 2018 3:46pm

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