If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1021022's own words
The problem: I lost my card and need another one sent with my miney being deposited
GetHuman1021022 did not yet indicate what Green Dot should do to make this right.
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