The Moneypak on my GreenDot card

GetHuman-troybrid's customer service issue with Green Dot from August 2018

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The issue in GetHuman-troybrid's own words
load a GreenDot MoneyPak GreenDot card because I can't remember the old telephone number that I sent the account up originally on it can't get it won't can't get fixed and they can only give me the last * digits of the telephone number and it won't let me reset anything but my security code ... I have a Green Dot credit card and went to go get a Green Dot MoneyPak and back in **** I had a different phone number and because I can't remember that phone number no matter how much I respect her how many times people try to put it together I can't seem to have the money put on my card and I'm getting ready to lose the pack here in a couple of days I've called as much as the bank about ** times the only thing that you gave me was the last four digits eight nine nine two of my number that I don't even remember having I am who I say I am I name is Troy Bridge and I have a MoneyPak and I cannot get putting on the money on my Green Dot Visa we have tried everything every time it comes every time they reset it it goes back and it only allows me to change the security code not the telephone number it has to be the same phone number if I don't remember what they say I'm screwed my email is Troy bridge at gmail. Com
what they don't realize is that I am who I say I am and I have done everything in my power to get this put on my card along with other family members trying to do it and got the same thing is very frustrating it's been almost a month now
to reset my old account or something so that I can put my new telephone number in there and it accepted so that I can add money to my card periodically
I have a good customer because one I pay my bills and number two I'm not I don't **** and I don't play games with my card
tried using other family members tried using other people and it still didn't work had the bank run me through it had the bank reset my security code and still doesn't work
I have an issue with Green Dot too
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Green Dot

MoneyPak
Customer service issue
Reported by GetHuman-troybrid
Aug 14th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 51 customers so far
Similar issue to 12835 others
1 customer following this
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-troybrid started working on this issue
Aug 14th, 2018 7:42pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 14th, 2018 7:43pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 15th, 2018 3:32pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 15th, 2018 3:34pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 15th, 2018 3:35pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 15th, 2018 3:35pm
GetHuman-troybrid indicated the issue is not fixed yet.
Aug 16th, 2018 5:36pm