I need my account updated. My cash back twelve month period is completed. - I was tryin...

GetHuman-teelabri's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-teelabri's own words
I was trying to redeem my cash reward. ... I need my account updated. My cash back twelve month period is completed.
They claim that they are customer service, but anytime if & when I call with an issue....they can never help. So I want my account updated immediately since it is not accurate, & I want to redeem my cash reward. These people are giving me the run around because they don't want to give me my money....but extra quick to take out their fees. I want my
GetHuman-teelabri did not yet indicate what Green Dot should do to make this right.
A little over twelve months
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Green Dot

Customer service issue
Reported by GetHuman-teelabri
Aug 13th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 2 customers so far
Similar issue to 12671 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-teelabri started working on this issue
Aug 13th, 2018 3:07pm
GetHuman-teelabri indicated the issue is not fixed yet.
Aug 13th, 2018 3:10pm