Unauthorized Cash disbursement’s& illegibal ID cards

GetHuman-handrew's customer service issue with Green Dot from August 2018

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The issue in GetHuman-handrew's own words
I am trying to unblock my account. I am being asked to submit a photo of my actual drivers license which I have now done over ** times. Once uploaded ... I recently received my personalized green dot card and the day that it came in the mail three what were called “cash distributions” were made out of my account. One for $***, one for $*** and one for $** ...for a total of about $**** out of my account without authorization. The day this happened I actually found my personalized card still attached to the paper it comes with , opened in my kitchen. Every charge on my account is valid EXCEPt The cash distributions for ***, *** and **.**Then I was asked to email a photo of my iD to prove my identity and the program will not accept the pictures of my license. twice the initial download said I was all done and then a follow up email claimed the photos weren’t clear. I can’t unloclk my account or use my newest card (i recorded new ones) without submitting the photos. Can I email them to the company? Also, I would like the cash distributions to be reversed... at least the ***$ one.
Because I can’t get the picture of my ID to load and it keeps accepting the picture and uploading it and then about ten minutes later I get an email claiming that the picture is actually blurry. This is frustrating because I cannot access the money I put in the vault on my card nor activate my new card since the account is locked. It is a catch **: how do I use the money or unfreezethe account witiut the picture... however someone stole ****$ from me and I’m being punished by not being able to access the rest of my money
I want my card unlocked so that I can
Because I direct deposit money into the account like I was told after many different ways I could have accepted this money
I have an issue with Green Dot too
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Green Dot

Green dot reloadable debit card
Customer service issue
Reported by GetHuman-handrew
Aug 13th, 2018 - a yr ago
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Seen by 8 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-handrew started working on this issue
Aug 13th, 2018 1:12am
GetHuman-handrew indicated the issue is not fixed yet.
Aug 13th, 2018 1:14am
GetHuman-handrew shared this issue with followers on Twitter
Aug 13th, 2018 1:14am
GetHuman-handrew shared this issue with followers on Twitter
Aug 13th, 2018 1:20am
GetHuman-handrew indicated the issue is not fixed yet.
Aug 13th, 2018 2:16am
GetHuman-handrew indicated the issue is not fixed yet.
Aug 14th, 2018 5:01am