On August **, **** I reloaded my Rush prepaid card in the amount of ***.** with a Money...

GetHuman-chercole's customer service issue with Green Dot from August 2018

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The issue in GetHuman-chercole's own words
On August **, **** I reloaded my Rush prepaid card in the amount of ***.** with a Moneypak reload card. Through Moneypak.com and the system prompted my to upload my identification then I received an email stating it wasn’t visible so I resent my identification as well as calling the customer support number from the internet. A representative informed me that my transaction states that it’s pending and it would take ** min to load to my card. And that hasn’t happened nor have I been able to retrieve another representative as of today. I need someone to check on this matter because I find it unprofessional that a company of this size can’t provide accurate and professional reasons why my funds are some how lost in the system. The Moneypak reference number is as follows **** ***-***-**** in the amount of ***.**......I can be reached at ************Thank you in advance *Cher Coleman
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Green Dot

Customer service issue
Reported by GetHuman-chercole
Aug 12th, 2018 - a yr ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-chercole started working on this issue
Aug 12th, 2018 6:41pm
GetHuman-chercole indicated the issue is not fixed yet.
Aug 12th, 2018 8:49pm
GetHuman-chercole indicated the issue is not fixed yet.
Aug 12th, 2018 11:36pm
GetHuman-chercole indicated the issue is not fixed yet.
Aug 12th, 2018 11:37pm
GetHuman-chercole indicated the issue is not fixed yet.
Aug 13th, 2018 1:59am
GetHuman-chercole indicated the issue is not fixed yet.
Aug 13th, 2018 7:44pm
GetHuman-chercole indicated the issue is not fixed yet.
Aug 14th, 2018 2:32am
GetHuman-chercole indicated the issue is not fixed yet.
Aug 14th, 2018 2:33am
GetHuman-chercole indicated the issue is not fixed yet.
Aug 15th, 2018 9:44pm