I received my tax refund via a turbotax intuit prepaid card. The bank is under Green Do...

GetHuman975985's customer service issue with Green Dot from August 2018

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The issue in GetHuman975985's own words
I received my tax refund via a turbotax intuit prepaid card. The bank is under Green Dot. My card was working the first few purchases, then it started being declined. I have over $*** on the account and I checked the turbotaxprepaidcard website which told me my account was on hold. Green dot sent me an email to verify my ID. I sent in a photocopy of my ID but when I checked my turbotaxprepaidcard account a few days later it told me the account was closed and that icould not open another card with that bank. I’m not sure why this happened but I would like to know if there is a way to recover the account.
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Green Dot

Customer service issue
Reported by GetHuman975985
Aug 10th, 2018 - 7 mons ago
I have an issue with Green Dot too
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman975985 started working on this issue
Aug 10th, 2018 6:11pm