Unable to speak to a human to locate my friends card that the IRS loaded her taxes on.

GetHuman968142's customer service issue with Green Dot from August 2018

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The issue in GetHuman968142's own words
I prepared my friends taxes and she never received the prepaid card it was supposed to be loaded on. After months of searching the IRS told her it was loaded on green dot card. We have not been able to get through to a human at green dot because the automated system doesn't recognize her social. How can she speak to someone to help get this resolved? We tried pressing * but it says that's an invalid selection.
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Green Dot

Green Dot
Customer service issue
Reported by GetHuman968142
Aug 8th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 12168 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman968142 started working on this issue
Aug 8th, 2018 8:40pm
GetHuman968142 indicated the issue is not fixed yet.
Aug 8th, 2018 10:34pm
GetHuman968142 indicated the issue is not fixed yet.
Aug 8th, 2018 10:34pm
GetHuman968142 indicated the issue is not fixed yet.
Aug 8th, 2018 10:34pm
GetHuman968142 indicated the issue is not fixed yet.
Aug 8th, 2018 10:35pm
GetHuman968142 indicated the issue is not fixed yet.
Aug 8th, 2018 10:36pm