Green Dot put a block on my card for suspicious activity the activity was me and my hus...

GetHuman-btkzoo's customer service issue with Green Dot from July 2018

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The issue in GetHuman-btkzoo's own words
Green Dot put a block on my card for suspicious activity the activity was me and my husband went into a store he is black man I am a white woman they never called and told us what the problem was they never gave us any inkling of what was the suspicious activity and they have held my $*,*** check for the last two weeks and will not unblock my car they tell us every day for the last * days that ** hours for review and everyday it starts over just like the movie Groundhog Day we know that it is because we are biracial couple and we know that it is because of prejudice of skin color and they will not speak with me or my husband and they lie as if they will call before business hours
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Green Dot

Customer service issue
Reported by GetHuman-btkzoo
Jul 4th, 2018 - a yr ago
I have an issue with Green Dot too
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Seen by 9 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-btkzoo started working on this issue
Jul 4th, 2018 12:56am
GetHuman-btkzoo indicated the issue is not fixed yet.
Jul 4th, 2018 12:59am
GetHuman-btkzoo shared this issue with followers on Twitter
Jul 4th, 2018 1:02am