My card was lost *******, yesterday ******* I realized it was missing. I have two charg...

GetHuman837935's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
Top Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman837935's own words
My card was lost *******, yesterday ******* I realized it was missing. I have two charges that I didn’t make and I need to report those two charges one for redbox **.** and *** for *.**. I spoke to redbox the charge is for a video game I didn’t purchase I have never bought a video game threw them. I need to know how I can file a claim to get that money back and I need the card reported lost and a new card. Also how can I gain access to the money that is still in my acct?
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Green Dot

Customer service issue
Reported by GetHuman837935
Jun 30th, 2018 - 10 mons ago
I have an issue with Green Dot too
Seen by 3 customers so far
Similar issue to 7670 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman837935 started working on this issue
Jun 30th, 2018 11:41pm
GetHuman837935 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:53pm