I ordered a green dot prepaid visa card. I must have ordered * because I took the slip...

GetHuman834377's customer service issue with Green Dot from June 2018

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The issue in GetHuman834377's own words
I ordered a green dot prepaid visa card. I must have ordered * because I took the slip I received in and began direct deposit. When my paycheck was deposited it was put on a card I do not have. The card I have had $* on it. I have the account and routing number thrust my payroll at work and I need to transfer the $ from the card I do not have, to the card I do have. Got * operator and she hung up saying she could not hear me. After she repeated a question I asked her so obviously she heard me. Now I seem to be completely rerouted to all computer answering. I need a human for this issue. Please and thank you for any assistance with this problem.
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Green Dot

Customer service issue
Reported by GetHuman834377
Jun 29th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 7470 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman834377 started working on this issue
Jun 29th, 2018 7:33pm
GetHuman834377 indicated the issue is not fixed yet.
Jun 29th, 2018 7:34pm