Purchases of the Green Dot Card are apparently "At Your Own Risk"

GetHuman-vrbowie's customer service issue with Green Dot from June 2018

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Help with my Green Dot issue
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Account holder name, Billing address, DOB, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman-vrbowie's own words:
Locate my refund, or replacement card which has now taken over six weeks to obtain ... It is IMPOSSIBLE to get through your automated system. When entering the CORRECT information your system calls it invalid and rejects it.**My card number was damaged when scratching the silver stripe. My personal information is rejected by your automated Customer Service system as invalid.**How does a customer get an actual human to address their problem?
The defaults available on your automated "Customer Service" line are inadequate and faulty
More speedy (less than * weeks) refunds when due. Make human beings more available for servicing your customers, as your automated system is inadequate.
Years
Yes. I attempted to establish an online account, however without the card number, this is IMPOSSIBLE!! What else is there?
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Green Dot

Green Dot Card
Customer service issue
Reported by GetHuman-vrbowie
Jun 26th, 2018 - 2 mons ago
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Seen by 5 customers so far
Similar issue to 6898 others
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