Hi , my sister send funds on Friday through a MoneyPac but I'm not able to load it to m...

GetHuman818584's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
Tip from another customer
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The issue in GetHuman818584's own words
Hi , my sister send funds on Friday through a MoneyPac but I'm not able to load it to my debit card . I already sent the my id info but they are not accepting it . It my passport I'd.
GetHuman818584 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman818584 fixed the problem
I fix my problem by providing MoneyPak with a different debit card and another two form of IDs.
Please help with my Green Dot issue
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Green Dot

Customer service issue
Reported by GetHuman818584
Jun 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
GetHuman818584 shared how to fix
Seen by 10 customers so far
Similar issue to 6828 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman818584 started working on this issue
Jun 25th 4:06pm
GetHuman818584 indicated the issue is not fixed yet.
Jun 25th 5:22pm
GetHuman818584 indicated the issue is not fixed yet.
Jun 25th 5:24pm
GetHuman818584 indicated the issue is not fixed yet.
Jun 25th 5:30pm
GetHuman818584 indicated the issue is not fixed yet.
Jun 25th 5:30pm
GetHuman818584 indicated the issue is not fixed yet.
Jun 25th 5:42pm
GetHuman818584 confirmed the issue is fixed. Hooray!
Jun 26th 11:22pm