this problem is not fixed

GetHuman781659's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
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The issue in GetHuman781659's own words
We have two employees with Green DOT cards and they have uploaded their license information. However, one said that card is still lock and the other one still asking for the license again. It has been over a week and they can't use their cards to purchase office supplies. Every time they call they just get the automation. Can we get a refund and we can purchase cards from another vendor. This has been a problem and we are getting many complaints.
GetHuman781659 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman781659
Jun 13th, 2018 - 9 mons ago
I have an issue with Green Dot too
Fixed
Seen by 14 customers so far
Similar issue to 5459 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman781659 started working on this issue
Jun 13th, 2018 8:04pm
GetHuman781659 indicated the issue is not fixed yet.
Jun 13th, 2018 9:21pm
GetHuman781659 indicated the issue is not fixed yet.
Jun 14th, 2018 1:49am
GetHuman781659 indicated the issue is not fixed yet.
Jun 15th, 2018 11:33am
GetHuman781659 indicated the issue is not fixed yet.
Jun 15th, 2018 11:34am
GetHuman781659 indicated the issue is not fixed yet.
Jun 15th, 2018 11:35am
GetHuman781659 indicated the issue is not fixed yet.
Jun 15th, 2018 11:57am
GetHuman781659 indicated the issue is not fixed yet.
Jun 15th, 2018 11:57am
GetHuman781659 indicated the issue is not fixed yet.
Jun 16th, 2018 7:13pm
GetHuman781659 indicated the issue is not fixed yet.
Jun 19th, 2018 12:34pm