I have a go bank card, I deposited **** with the snap from a check from my mom, Kristin...

GetHuman-grimmnic's customer service issue with Green Dot from June 2018

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The issue in GetHuman-grimmnic's own words
I have a go bank card, I deposited **** with the snap from a check from my mom, Kristina orourke. She at the time didn't have a go bank card but now does so feel free to look up Kristina Rourke is my mom and living in the same house. Anyway my account is frozen, even the money that was in there before the check. I live off that account and need it. Atleast unfreeze what was on before the check. She was givin that check by my grandma and didn't have a way of cashing it is all. If you need to can you just transfer it to her card since she has one now? Please what can I do? I need my money everything after the ****?
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Green Dot

Customer service issue
Reported by GetHuman-grimmnic
Jun 13th, 2018 - 9 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-grimmnic started working on this issue
Jun 13th, 2018 1:21am