First time using mobile deposit on a **$ birthday check from my aunt. Didn’t realize ho...

GetHuman-jcronin's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
First time using mobile deposit on a **$ birthday check from my aunt. Didn’t realize how long it took to clear until I saw the transaction processing date. I couldn’t wait a week or more, so I took the check to the bank in which it was issued from and cashed it. I did not see a way to cancel the mobile deposit and the bank teller told me it not to worry the mobile deposit would be voided. ********** I wake up to my account closed with no notice or reason. Until I finally reached a representative who told me I was duplicating checks and the account was closed with nothing to be done, no inquiry to the situation just flat out closed done. I’ve been with green dot almost two years using them for direct deposit which is also today. The day the account was closed... and then there’s the **$ or so rewards for using the green dot card. “Jem” employee number **** said it was a closed case no discussion, inquiry’s as to what happened, and no care for the customer clearly. I paid **$ a month to green dot for terrible service, actually no customer service given just a rude woman who did not care for the cir***stances in which surrounded the issue. Which wasn’t even an actual issue as the check charge was instantly reversed,
I trust that Green Dot will make this right and come up with a resolution that is fair.
Help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-jcronin
Jun 7th, 2018 - 17d ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 182 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jcronin started working on this issue
Jun 7th 5:45pm
GetHuman-jcronin indicated the issue is not fixed yet.
Jun 7th 5:45pm