Never Received Refund Requested as Was Told

GetHuman757172's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman757172's own words
Receive my $** refund after accidentally purchasing the Green Dot Debit card. ... I purchased a green dot card on May *th from Walgreens in Kentwood, Michigan. I realized that it was not a gift card as I had thought and I went to request a refund. I spoke with someone who noted my address and told me that I would receive my refund by May **th. I have not received anything and have been unable to speak with anyone about the issue. Please advise.
I was told that I would receive the refund by May **th and when I tried calling to inquire using the same number used to request the refund, I was unable to get through. I was then asked to download the Green Dot app and provide sensitive identity information through a site that was not functioning correctly. I was never able to speak with anyone.
Please provide the $** refund that was requested and ensured when I did speak with a live representative on May *th.
Calling the customer service number, downloading the Green Dot app, searching for help online etc.
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Green Dot

Green Dot Debit Card
Customer service issue
Reported by GetHuman757172
Jun 6th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 16 customers so far
Similar issue to 520 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman757172 started working on this issue
Jun 6th, 2018 6:54pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 6th, 2018 8:06pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 6th, 2018 8:10pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:47pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:47pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:48pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:49pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:53pm
GetHuman757172 indicated the issue is not fixed yet.
Jun 7th, 2018 8:54pm