I bought a $*** Moneypak the other day and when I tried to load it on my card it said i...

GetHuman-lonelywo's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
I bought a $*** Moneypak the other day and when I tried to load it on my card it said it couldn't load due to su****ious activity and I filled out a refund request form and it said I would receive my refund in the mail within * to ** business days. Is that correct bc I didn't even get to speak with anyone about it.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman-lonelywo
Jun 6th, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 160 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-lonelywo started working on this issue
Jun 6th 3:00pm
GetHuman-lonelywo indicated the issue is not fixed yet.
Jun 7th 4:52pm
GetHuman-lonelywo indicated the issue is not fixed yet.
Jun 7th 4:53pm
GetHuman-lonelywo indicated the issue is not fixed yet.
Jun 7th 4:54pm