I purchase a MoneyPak card and I am not able to retrieve the money that I uploaded into...

GetHuman751139's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
The issue in GetHuman751139's own words
I purchase a MoneyPak card and I am not able to retrieve the money that I uploaded into the card is giving me an invalid number it does not match the receipt number on the bottom of my card what can I do to get a refund or a new card with the money that I uploaded
GetHuman751139 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman751139
Jun 5th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 615 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman751139 started working on this issue
Jun 5th 4:37am
GetHuman751139 indicated the issue is not fixed yet.
Jun 6th 6:04am
GetHuman751139 indicated the issue is not fixed yet.
Jun 6th 7:26am