I purchase a MoneyPak card and I am not able to retrieve the money that I uploaded into...

GetHuman751139's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
I purchase a MoneyPak card and I am not able to retrieve the money that I uploaded into the card is giving me an invalid number it does not match the receipt number on the bottom of my card what can I do to get a refund or a new card with the money that I uploaded
I trust that Green Dot will make this right and come up with a resolution that is fair.
Help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman751139
Jun 5th, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 615 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman751139 started working on this issue
Jun 5th 4:37am
GetHuman751139 indicated the issue is not fixed yet.
Jun 6th 6:04am
GetHuman751139 indicated the issue is not fixed yet.
Jun 6th 7:26am