If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-everban's own words
The problem: Somebody is using my infio
GetHuman-everban did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-everban fixed the problem
We are waiting for GetHuman-everban to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.