My name is Kelly rutzen and I had a card in December that was stolen I ordered a new ca...

GetHuman-krutzen's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
Tip from another customer
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The issue in GetHuman-krutzen's own words
I got a card stolen in December and then the second card I lost so I have no card and I got direct deposit from Social Security and they said they can't retrieve the money but you are supposed to bounce the money back to them and my and I don't have a card and my account is blocked ... My name is Kelly rutzen and I had a card in December that was stolen I ordered a new card it was stolen and I tried to call and it was blocked you returned my disability check of *** but you still have $*** on my account I have no card number and I really need that money back please
I've been trying since December to get my money back a couple of years
I had a card stolen and December I report reporter that lost my second card was also stolen it wasn't used but there was an automatic block on it and I don't know how to get my money so I got direct deposit from Social Security and they said you were supposed to bounce all my money back to them
I don't know what to do
I have an issue with Green Dot too
How GetHuman-krutzen fixed the problem
Letting my SSI of $*** sent back to Social Security
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Green Dot

Green Dot money card from Walmart
Customer service issue
Reported by GetHuman-krutzen
May 25th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
GetHuman-krutzen shared how to fix
Seen by 10 customers so far
Similar issue to 42 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-krutzen started working on this issue
May 25th 6:55pm
GetHuman-krutzen indicated the issue is not fixed yet.
May 26th 9:43pm
GetHuman-krutzen confirmed the issue is fixed. Hooray!
Jun 3rd 3:33am
GetHuman-krutzen confirmed the issue is fixed. Hooray!
Jun 3rd 3:34am
GetHuman-krutzen indicated the issue is not fixed yet.
Jun 3rd 11:31am
GetHuman-krutzen shared this issue with your circles on Google+
Jun 3rd 11:33am
GetHuman-krutzen indicated the issue is not fixed yet.
Jun 3rd 11:33am
GetHuman-krutzen indicated the issue is not fixed yet.
Jun 3rd 11:49am
GetHuman-krutzen indicated the issue is not fixed yet.
Jun 3rd 12:46pm
GetHuman-krutzen indicated the issue is not fixed yet.
Jun 3rd 2:24pm