Walmart money card.I got robbed last month by someone in California. I got a new card...

GetHuman-cgarfagn's customer service issue with Green Dot from May 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-cgarfagn's own words
Walmart money card.I got robbed last month by someone in California. I got a new card same thing this month.With the new card.I filled out the dispute form on the **th of May I verbally told you on the phone the **th of May.You are FDIC insured.I am told now It will be the **th of May Before you return my stolen funds.This is not within you own stated time frame. I have had this account for at least ** years .I want prompter service from a bank that is FDIC insured.You need to put better security on these cards.last four ****.Thank You Paul Garfagna
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Green Dot

Customer service issue
Reported by GetHuman-cgarfagn
May 22nd, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 116 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-cgarfagn started working on this issue
May 22nd 1:49pm
GetHuman-cgarfagn indicated the issue is not fixed yet.
May 22nd 3:20pm
GetHuman-cgarfagn indicated the issue is not fixed yet.
May 24th 4:08pm
GetHuman-cgarfagn indicated the issue is not fixed yet.
May 24th 4:11pm