Both My account and my mother’s account on Moneypak.com has been saying sorry w me cant...

GetHuman-raesteel's customer service issue with Green Dot from May 2018

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The issue in GetHuman-raesteel's own words
Both My account and my mother’s account on Moneypak.com has been saying sorry w me cant not process your request at this time every time we try to load a green dot ** digit number that my brother give us to save for him after he completes a tattoo. Why can’t we load money anymore? Our money is hostage. I’ve called ***-***-**** and other numbers but never get through to a human AND hung up on. This is unacceptable. *“We're sorry for the inconvenience but we’re unable to process your request at this time. Please try again later.” Is the exact message we both keep getting.
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Green Dot

Customer service issue
Reported by GetHuman-raesteel
May 11th, 2018 - 10 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 7 customers so far
Similar issue to 321 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-raesteel started working on this issue
May 11th, 2018 10:10pm
GetHuman-raesteel indicated the issue is not fixed yet.
May 12th, 2018 5:28pm
GetHuman-raesteel indicated the issue is not fixed yet.
May 13th, 2018 1:28am
GetHuman-raesteel indicated the issue is not fixed yet.
May 13th, 2018 3:53am