My ex boyfriend has reported fraud on his account and this is incorrect. He was in jail...

GetHuman-angelswe's customer service issue with Green Dot from April 2018

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My ex boyfriend has reported fraud on his account and this is incorrect. He was in jail after getting my car impounded and he called me from jail and have me pin. Told me to put money on his books. There is a recording. He's done this before with ***
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman-angelswe
Apr 29th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-angelswe started working on this issue
Apr 29th 5:32pm
GetHuman-angelswe confirmed the issue is fixed. Hooray!
May 1st 7:42am