on load*last page of moneypak.com i enter the debit card then hit load-get an error of...

GetHuman-jazminef's Technical or Service Support issue with Green Dot from April 2018

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The issue in GetHuman-jazminef's own words
on load*last page of moneypak.com i enter the debit card then hit load-get an error of **deposit failed, we're unable to assist you at this time try again later".. tried * diff times a couple hours apart to see if it was a system or website issue-same error. card is eligible per the tool provided on site, verification passed, got email saying i created an secure id, can you help, can't move money. ***.***.**** or eml below.
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Green Dot

Technical or Service Support issue
Reported by GetHuman-jazminef
Apr 29th, 2018 - a yr ago
I have an issue with Green Dot too
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jazminef started working on this issue
Apr 29th, 2018 12:37pm
GetHuman-jazminef indicated the issue is not fixed yet.
May 2nd, 2018 3:16am
GetHuman-jazminef indicated the issue is not fixed yet.
May 3rd, 2018 6:45pm