I buy a GreenDot MoneyPak card and it's saying that there is no money on it even though...

GetHuman-pixygurl's Technical or Service Support issue with Green Dot from April 2018

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Help with my Green Dot issue
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Account holder name, Billing address, DOB, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman-pixygurl's own words:
I buy a GreenDot MoneyPak card and it's saying that there is no money on it even though it has not been used and I need to know how to check the balance exactly since I can't seem to get a phone number to talk to him in person please email me back immediately thank you
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Technical or Service Support issue
Reported by GetHuman-pixygurl
Apr 28th, 2018 - 3 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-pixygurl started working on this issue
Apr 28th 1:17am