I reported my card lost ** days ago. They said that they would be mailing a replacement...

GetHuman492965's customer service issue with Green Dot from April 2018

Help with my Green Dot issue
I reported my card lost ** days ago. They said that they would be mailing a replacement that would arrive in * to ** days. That window has p***ed. Originally they also took months and * attempts to mail me my card, ultimately having to send one overnight because I have a rural address and a p.o. box. **Now it's been so long that bills are coming due and I can't even get to work because I cannot access my money, and it's been * weeks. I would like to purchase another of the pre paid over the counter green dot cards and have the funds from the new account (that I don't have the card for yet so I do not even know the account number for) onto the pre paid one that have in my possession. Than they can try sending a new with my name and everything but in the meantime I will have access to my money.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman492965
Apr 27th, 2018 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 1 customer so far
Similar issue to 9696 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman492965 started working on this issue
Apr 27th 3:32pm
GetHuman492965 indicated the issue is not fixed yet.
Apr 27th 3:33pm